Corporate Legal Entity Information
The e-commerce storefront justplay.vn is legally owned and operated by:
- Legal Entity Name: CÔNG TY TNHH JUST PLAY (English Name: JUST PLAY COMPANY LIMITED).
- Enterprise Registration Number / Tax ID: 0316184836.
- Registration Certificate: No. 0316184836, first issued on March 06, 2020 by the Ho Chi Minh City Department of Planning and Investment.
- Legal Representative: Mr. TRAN NHAN DUC – Title: Director.
- Registered Headquarters: 19 Chien Luoc, Binh Tri Dong Ward, Binh Tan District, Ho Chi Minh City, Vietnam.
JUST PLAY COMPANY LIMITED
Customer Support Channels & Operating Hours
Our Customer Support and B2B Wholesale teams are available daily to assist with sizing consultations, order tracking, returns, and distributor inquiries:
- Operating Hours: 08:30 – 21:30 daily (Monday through Sunday).
- Customer Care & Support Hotline: 0911 049 307.
- B2B Wholesale & Custom Teamwear Hotline: 0909 380 307.
- Official Support Email: [email protected].
- Verified Social Channels: Zalo Official Account (0911049307) and Just Play Vietnam Official Facebook Page.
Verified Corporate Bank Account
All retail bank transfers, custom order deposits, and B2B invoice settlements must be remitted exclusively to our official corporate bank account below:
Official Bank Transfer Information
- Account Holder
- JUST PLAY COMPANY LIMITED
- Account Number
- 1013246209
- Bank Name
- Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) – HCMC Branch
- Transfer Memo
- FULL NAME or COMPANY NAME + ORDER ID
Just Play never requests customers to transfer payments to unverified personal bank accounts.
4-Step Consumer Complaint & Dispute Resolution Mechanism
In compliance with Vietnam E-Commerce Decree 52/2013/ND-CP and Decree 85/2021/ND-CP, all customer complaints and transaction disputes are resolved through a transparent 4-step process:
Step 1: Complaint Submission
Customers may submit complaints via Hotline 0911 049 307, email at [email protected], or in person at our headquarters (19 Chien Luoc, Binh Tri Dong Ward, Binh Tan District, Ho Chi Minh City) within 07 days of the incident.
Step 2: Acknowledgment & Verification
Within 24 business hours of receipt, Customer Support will acknowledge the claim, review supporting evidence (Order ID, unboxing photos/videos, payment receipts), and coordinate internal investigation across warehouse, quality control, or carrier teams.
Step 3: Proposed Resolution & Fulfillment
Within 3–5 business days, Just Play communicates the investigation outcome and executes the agreed remedy in good faith (free replacement dispatch, missing item fulfillment, 100% refund, or direct compensation if the fault lies with Just Play).
Step 4: Regulatory Escalation or Competent Court
If an amicable settlement cannot be reached through direct negotiation, either party may refer the dispute to the Consumer Protection Authority or the competent People’s Court in Ho Chi Minh City in accordance with Vietnamese law.