Ordering & Account Management
1.1. Do I need an account to place an order on Just Play?
No, you can complete your purchase using Guest Checkout. However, creating a registered account allows you to save shipping addresses, track real-time order statuses, and access member-only promotions.
1.2. How can I modify or cancel my order after placing it?
If your order has not yet been handed over to the carrier, please contact our Hotline at 0911 049 307 (at least 24 hours in advance for HCMC orders and 48 hours for other provinces) to update sizes, delivery details, or cancel free of charge.
Payments (SePay VietQR, COD & VAT Invoices)
2.1. How fast is SePay VietQR bank transfer confirmed?
When scanning the dynamic VietQR code at checkout (Beneficiary: JUST PLAY COMPANY LIMITED – Account 1013246209 at Vietcombank), payment is verified automatically within 5–30 seconds. If the transfer memo was omitted or altered, please send your receipt via Zalo/Hotline for immediate manual verification.
2.2. Can Just Play issue official corporate VAT invoices?
Yes. Listed website prices exclude VAT. Customers requesting an official electronic VAT invoice (subject to 10% VAT) should provide their corporate name, Tax ID, registered address, and email upon ordering. VAT invoices are issued within 2 weeks of payment completion.
Shipping & Co-Inspection Upon Delivery
3.1. Can I inspect my package before paying the courier?
Yes. Just Play supports visual co-inspection nationwide. You may open the parcel with the courier present to verify the style, color, size, and quantity before paying (trying on garments or removing tags prior to payment is not permitted).
3.2. How long does shipping take?
Orders within Ho Chi Minh City arrive in 1–2 business days; nationwide provincial deliveries take 3–5 business days. B2B bulk orders and custom production runs take 5–10 business days.
Size Exchanges, Returns & Refunds
4.1. Can I exchange my jersey if the size does not fit?
Yes. We offer a 7-day size exchange window from the date of delivery, provided the garment is unworn, unwashed, has all original hangtags attached, and does not have custom-printed names or numbers.
4.2. How long does it take to receive my refund?
Once our warehouse receives and inspects your returned item (1–2 business days), your refund is transferred to your designated bank account within 3–5 business days.
Team Jerseys & Custom Printing
5.1. How do I order custom-printed kits for my football team or company?
For custom player names, numbers, club crests, or OEM/ODM sportswear manufacturing, contact our team via Hotline 0911 049 307 or Zalo OA for free digital mockups and volume pricing.
B2B Distributor & Wholesale Partnership
6.1. How can my store apply for a Just Play B2B Wholesale account?
Backed by a 2,000 m² manufacturing facility producing over 100,000 units per month, Just Play welcomes sports retailers and regional distributors nationwide. Visit our Distributors page or call 0911 049 307 / 0909 380 307 to apply for B2B wholesale pricing and credit terms.