Purpose and Scope of Collection
Primary data collected on the website includes: full name, email address, telephone number, and customer address entered via the contact form. This constitutes mandatory information required from members when submitting inquiries for consultation or placing product orders, enabling us to contact and confirm transactions with customers on the website and safeguard consumer rights.
Members are solely responsible for maintaining the confidentiality and security of all activities conducted under their provided credentials and registered email accounts. Furthermore, members are obligated to promptly notify our website administration of any unauthorized access, misuse, security breaches, or unauthorized third-party retention of login credentials and passwords to facilitate appropriate remedial actions.
Scope of Information Use
We process member-provided information for the following purposes:
- Contacting members to confirm orders and fulfilling merchandise deliveries upon receipt of requests;
- Providing product details and technical specifications upon customer request;
- Disseminating marketing materials, promotional notices, and product updates regarding goods offered by us;
- Transmitting notifications regarding operational activities on the website;
- Communicating with and resolving matters concerning users under exceptional circumstances;
- Restricting the use of user personal data strictly to transaction-related verification and communication;
- Complying with mandatory legal requests from judicial authorities, including Procuracies, Courts, and Investigative Police agencies in connection with unlawful conduct by a customer.
Data Retention Period
Personal data of members will be retained until a formal deletion request is submitted to system administrators. In all other circumstances, member personal data remains strictly confidential and securely stored on our server infrastructure.
Parties or Entities with Access to Personal Data
Access to customer personal data is strictly limited to the following parties:
- Authorized corporate personnel;
- Contracted third-party partners fulfilling specific outsourced service components for the Company. These partners receive data strictly in accordance with contractual terms (partially or in whole depending on contractual stipulations) solely to facilitate user support for services rendered by the Company.
Data Controller Contact Details
Just Play Company Limited
Means and Tools for Users to Access and Rectify Personal Data
Members reserve the right to review, update, rectify, or delete their personal data at any time by submitting a request to the website administrative team.
Members also hold the right to lodge privacy-related complaints with the Website Administration. Upon receiving such notifications, we will verify the underlying details and take prompt, proportional remedial actions based on the severity of the verified issue.
Consumer Complaint Handling and Dispute Resolution Mechanism
Any disputes arising between the Company and Users shall primarily be settled through amicable negotiation. In the event an amicable resolution cannot be reached, either party holds the right to submit the dispute to the People's Court of competent jurisdiction for adjudication.
Where negotiations or conciliation fail, the aggrieved party shall gather all relevant supporting evidence (such as emails, transaction logs, messages) and contact the Company for formal case handling.
If an incident falls outside corporate jurisdiction, the Company will refer the case to competent state authorities while actively coordinating to safeguard the legitimate rights of the aggrieved party.
General Data Security Commitments
- Member personal data is strictly protected under this Privacy Policy. The collection and processing of personal data require explicit customer consent, except where otherwise mandated by applicable law.
- We shall not use, transfer, provide, or disclose member personal data to any third party without explicit prior authorization from the member.
- In the event of an infrastructure cyberattack or data breach resulting in personal data loss, we are responsible for reporting the incident to investigating authorities for timely intervention and notifying affected members accordingly.
- All online transaction records of members, including digitized accounting documents and e-invoices, are subject to absolute confidentiality.
- Users must provide accurate, complete, and legally valid personal information upon registration or checkout (including Full Name, Contact Address, Email, and Phone Number) and bear full legal responsibility for such information. Management disclaims all liability and reserves the right to reject complaint resolution concerning member rights if the initial registration data provided is found to be inaccurate.